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Returns Policy

Returns & Cancellations

At MysticToys.com, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.

Mystictoys.com Return Policy
 
Items purchased from MysticToys.com can be returned for refund or exchange within 30 days of receipt of shipment 

We must be notified of the return within 14 days of your receipt of the product.

All returns must be in the original, factory-sealed packaging in the same condition that they were received.
 
Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail label provided to you.
 
 If the package is too large or very valuable, please feel free to contact us so that we may arrange the return.

If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. 

Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens).
 
If a package is lost or misdirected due to an incorrectly input address, MysticToys.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.

For assistance with returns, please contact Customer Service using our contact form or phone 1-877-920-TOYS (8607)
Monday-Friday between 9 AM and 5 PM, Central Time.

To prepare your return:

Include the original invoice with your returnPlease don't forget to include your order number with any return!

We kindly ask that you package all items carefully to ensure safe shipping.
 
 
We also recommend that you choose to track the parcel, as we can't otherwise guarantee that we will receive your returned item.

Please ship returns to:   Mystic Toys Returns 125 Cromwell St, Savannah TN 38372. 

Special Circumstances:

Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you. 

Defective items: If you receive an item with a manufacturer's defect, please contact us within 30 days of receiving your order to arrange for a replacement. 

Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email support@mystictoys.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.

Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.

Non-returnable Items, except as required by law: *These items are ineligible for return due to consumer safety or to ensure product integrity.

Digital game codes and items with digital content.
Sealed cases of random assortments, blind bags, mystery packs, etc.
Gift cards and gift codes.
Limited return items: Halloween Costumes
All costumes must be sealed and never worn, used, altered or damaged in any way.
No costumes may be returned after October 26.

Refunds are usually issued within 5 business days of us receiving the product back. During the busy holiday season, please allow up to 7 Days for a credit to be issued. Please don't forget to include your order number with any return!

CANCELLATIONS

Orders may be canceled as long as they have not been processed or shipped. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed. Please use our contact form or phone 1-877-920-TOYS (8697) to see if your order has not yet been processed and can still be canceled. If we have not yet processed your order and receive a contact us message, we will cancel your order and let you know. Pre-orders and back-orders can be canceled any time up until the item is in stock and your order has been processed.