Shipping & Returns

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SHIPPING:

Please keep in mind all estimates below do not apply during busy holiday seasons.

Saturdays & Sundays are not considered business days.


WHAT ARE MY SHIPPING OPTIONS?

If you purchase items under 1lb in weight your item will be shipped free Regular Delivery, your package can take up to 5 business days to arrive.
If you purchase items over 1lb in weight your item will be shipped free Priority Delivery, your package can take up to 3 business days to arrive.

  • If you need your order sooner than the delivery estimates above, please call us TOLL FREE 1-877-920-TOYS (8697) so we can personally assist you in making sure you get expedited service.



HOW WILL MY ORDER BE SHIPPED?

All orders within the United States ship for free via UPS or USPS.
Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail. All shipments are insured and traceable.
Orders going to a PO Box or military address can only be shipped via USPS and cannot be shipped via UPS.



WHEN WILL I RECEIVE MY ORDER?

You may track your package by logging into your account to review your order!

All orders are processed by our well-staffed, professional warehouse team. We prepare and ship orders the same day they are placed. Any order placed after 2:00 pm CST may not be processed until the NEXT business day (So, if you place an order on Friday at 2:00 pm CST or later, it may not be processed until Monday morning). Weekends and US holidays are not counted as business days.

Some orders can take longer if there are credit card authorization or security issues or high holiday season volume. To ensure the quickest processing time, especially during the busy holiday seasons, please make sure to add an emergency contact number such as a cell phone or work number when you are checking out. Also, read "How to prevent delivery delays" below, especially if you are ordering for a birthday, holiday or time sensitive occasion.

While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, USPS or UPS errors or other factors beyond our control.



HOW TO PREVENT DELIVERY DELAYS
 
 
Include an emergency contact number at checkout
 
Double-check the address and all information before submitting your order.
 
Add support@mystictoys.com to your email whitelist to be sure that you'll receive email notifications if there are any questions or issues with your order.
 
If you receive a notice or call asking you to contact us, please respond. It often means that we will not be able to proceed without additional information from you.
 
If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.



SHIPPING TO A MILITARY ADDRESS.
 
If you live at a military address overseas, you should choose the PO Box option.
 
Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via USPS Mail.
 
Orders going to a PO Box or military address can only be shipped via USPS Mail (using the Regular Delivery inside the U.S. option) and cannot be shipped via our Rush Delivery option
.


INTERNATIONAL SHIPPING

International Orders require special consideration. 
All international packages are sent via USPS or UPS. Packages are always insured and all packages must be signed for when delivered.

Please note: Over-sized packages ship USPS since this is the most cost-effective for our customers. However, some over-sized packages are subject to additional shipping and handling charges. If this is the case, we will contact you before shipping your package, in order to get your approval.

International orders can only be shipped to the billing address of your credit card (the billing and shipping information must match).
The customer is responsible if any duties & taxes are imposed by their country at their country's border. Custom fees are very common, especially when ordering from the UK. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering. *Duties, taxes and customs fees are not set by Mystic Toys and are not paid to us.

IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS: If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.
Any international order being returned must contact us before proceeding with the return. Failure to do so will prevent us from reimbursing you for your return shipping costs.

International packages can take up to 15 business days to arrive at their destination (although occasionally there are hold-ups at customs, which is beyond our control). Shipping costs will be calculated at checkout and are determined by weight & destination. You can view actual shipping charges online prior to completing your order. To do this, simply place your items in your cart and click "Checkout." Once at checkout, enter your name & address and select "International" delivery and hit the "apply" button. The shipping rate will then be displayed in your cart, even before entering any credit card information. You can then decide to continue or not continue with your order. Please note that on rare occasions, with oversized packages, we will need to contact you for additional shipping charges. You will need to approve these costs before we ship your package. Shipping estimates: $38.00 for a small sized package, $48.00 for a medium sized package, and $95 for a large sized package (Canadian packages are generally about $10.00 less).
 
RETURNS
 

Returns & Cancellations

At MysticToys.com, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.

Mystictoys.com Return Policy
 
Items purchased from MysticToys.com can be returned for refund or exchange within 30 days of receipt of shipment 

We must be notified of the return within 14 days of your receipt of the product.

All returns must be in the original, factory-sealed packaging in the same condition that they were received.
 
Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail label provided to you.
 
 If the package is too large or very valuable, please feel free to contact us so that we may arrange the return.

If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. 

Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens).
 
If a package is lost or misdirected due to an incorrectly input address, MysticToys.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.

For assistance with returns, please contact Customer Service using our contact form or phone 1-877-920-TOYS (8607)
Monday-Friday between 9 AM and 5 PM, Central Time.

To prepare your return:

Include the original invoice with your returnPlease don't forget to include your order number with any return!

We kindly ask that you package all items carefully to ensure safe shipping.
 
 
We also recommend that you choose to track the parcel, as we can't otherwise guarantee that we will receive your returned item.

Please ship returns to:   Mystic Toys Returns 125 Cromwell St, Savannah TN 38372. 

Special Circumstances:

Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you. 

Defective items: If you receive an item with a manufacturer's defect, please contact us within 30 days of receiving your order to arrange for a replacement. 

Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email support@mystictoys.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.

Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.

Non-returnable Items, except as required by law: *These items are ineligible for return due to consumer safety or to ensure product integrity.

Digital game codes and items with digital content.
Sealed cases of random assortments, blind bags, mystery packs, etc.
Gift cards and gift codes.
Limited return items: Halloween Costumes
All costumes must be sealed and never worn, used, altered or damaged in any way.
No costumes may be returned after October 26.

Refunds are usually issued within 5 business days of us receiving the product back. During the busy holiday season, please allow up to 7 Days for a credit to be issued. Please don't forget to include your order number with any return!

CANCELLATIONS

Orders may be canceled as long as they have not been processed or shipped. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed. Please use our contact form or phone 1-877-920-TOYS (8697) to see if your order has not yet been processed and can still be canceled. If we have not yet processed your order and receive a contact us message, we will cancel your order and let you know. Pre-orders and back-orders can be canceled any time up until the item is in stock and your order has been processed.